Thanks alot, it works instantly.

My pleasure! I tried so many things to figure this one out!

cheers, worked first time and saved lots of hassle. best wishes
mark

I wish I’d found your advice sooner. Would have saved me an entire day (and some money) trying everybody else’s solutions.

how do I get to this resetnavpane option??

Thanks – I was freaking out but this worked immediately.

Michelle:

it is a command-line option, not an option that you’ll find in the menus. You need to locate the folder where your outlook is installed, usually something like c:\program files\Microsoft Office\Office11 and run the command “outlook /resetnavpane”, without the quotes.

This is all done from a command prompt.

Thank you very much, you saved me lots of of time. it works from the first try. :)

Always happy to hear that I could save time for someone! Wish I had found my own article when I had the problem :-)

Amazing, thanks so much!!!

Glad this is working for others, but maybe I’m not doing this right, because this didn’t work for me. Any thoughts or suggestions?

Wow! That works! It’s better for Microsoft to put this solution instead of stupied “add registry keys” solution, that doesn’t work actually…

Thanks a lot, it was a perfect solution!

Ray:

What happened after you ran the command-line? did Outlook start or try to start?
Have you also tried the solutions listed on microsoft’s site?

Thanks for this. It worked perfectly and is much better than Microsoft’s solution of deleting the profile.

Works wonderfully. Thanks.
(PS: I am running Office 2010 Tech Preview)!

Thank you so much! This worked for me and I was freaking out without my Outlook! Great advice and very helpful!

You Rock!! Thanks. Worked like a snap.

It works . Thank you

You are amazing, i’ve been sitting with this problem fot three days!! Why did it take me so long to get to your solution! Thanks, thanks, thanks!!! You saved my career!

Genius – many thanks

Great quick fix! Microsoft could have never done it better. A 24 character fix. Very Nice!

If I could rate this out of five stars, it would be a 6! Have to hammer one more star in there for simplicity.

Your way of fixing it: 5 seconds.
Microsofts way: 5 minutes to 5 hours.

I did type Outlook.exe /resetnavpane

but outlook does not respond when it opens. Also if I shut down and reboot then try and open out look I get the same message as before

Louise:

If I understand correctly, Outlook starts when you type in the command, but is frozen? And when you launch it through the icon, you get the error message that this post is about? I would have to say that maybe Microsoft’s solution w ould be a better bet, the one that has you re-create your profile. So you have the latest service pack installed as well?

Thanks mate
worked like a dream first time

Great fix, I was stunned at I had nowhere to turn. Thanks, may the Gods be kind to you, your friends and family.
DrRenShen

Fantasic worked for me first time been pulling my hair out for 3 days trying to fix
Did the
outlook.exe /resetnavpane

Thanks

Brilliant. I thought it was going to be another call to my IT guys so they could huff and puff and shake their heads like modern day plumbers, but it worked instantly. Thanks

Thanks so much…it really worked for me. Thanks

Oh gosh. Got it fixed in a few seconds. Thank you so much. I was without Outlook for a couple of weeks now.

hi there maybe im being stupid but can someone explain exactly hoe to do this from a start to fin as im having real problems getting my head round this.
many thanks

Thanks,
i had run “outlook.exe /resetnavpane” command and it solved “Cannot open Outlook window” problem in MSOffice2007Enterprise.

Thanks! This worked right away, saved me so much time!

Many thanks it worked for me fine !!!

mana from heaven! thanks very much for sharing! and yes… you have saved me from a whole morning of agony :D

thanks! thanks! thanks! :d

Thanks, it worked for me.

Thanks. Where do I send the Check?

I followed the path c:\program files\Microsoft Office\Office11 but I don’t understand how to run the command “outlook /resetnavpane”…help!

Also when I figure out how to run the command, will my outlook contacts and calendar be safe or will they be overwrited?

Worked instantly. Thanks heaps!Tried all the others and had no luck.

JessBWSC: When you run the command, your emails/contacts/calendar will all remain intact. Nothing gets deleted through this command.

To run the command, there are two ways you can do it. The best way is through a command prompt. the second way, uses the mouse:

using Windows Explorer, navigate to the outlook.exe, just like you did before.

click “start” and “run”

drag the outlook.exe file to the run window you just opened.

at the end of the line that appears on the run window, add the “/resetnavpane” command and hit Enter.

outlook should then start properly.

Hope this helps!

Thanks alot bro. you truly are a genius. God bless you man!

Daniel

Hello

I tried all of this on my Vista machine but this does not work.

Is it different on a vista machine?

Thanks

Alan

sweet man!!!

Alan: This should work on vista the same way as XP.. I’ve even tested this with Outlook 2007 with success. The only thing that may vary is the path to the outlook.exe file.

Bless you and all your works!
It had been so long since I was in Dos that it took quite a few runs, but I persevered and all appears to be ok. Many thanks

btw, from something above, I presume you do work like this for a living.
Do you give any low cost advice online – I am looking for work, but have encountered some computer issues.

Hello again

I’ve tried doing exactly what you say and get the following message:-

Windows cannot find ‘C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE /resetnavpane’. Make sure you typed the name correctly and then try again.

I initially dragged the outlook.exe file into the run command prompt and then typed the /resetnavpane part so hopefully I’ve not made any silly typing errors which is what you would assume.

I’ve done it several times just in case I did is it wrong.

The annoying thing is I sort of work in IT but I can’t sort this one. The strange thing is my outlook worked for ages then just stopped, I assume after a windows / office update!

Thanks again for you help

Alan

Alan: I think that the problem is that you placed the parameter INSIDE the quotes.. it needs to be outside the quotes:

“C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE” /resetnavpane

You are the man.

Thanks for your help.

Alan

Youre a champion! Thanks for the fix!

Thank you very much, you saved me lots of of time. it works from the first try. :)
Om Shanti.

Amazing! Many thanks.

More nice things
wish I had tried it earlier and saved a lot of sleep

Thanks

Thanks – worked in 2 secs! Fixed the problem immediately… and now i am sorry to have wasted 5 hours trying to fix it with other downloads, fixes, purchases… THANKS

Worked like a charm! I did the repair function on Office…that took like a half hour…didn’t do anything.

I did this and it took 5 seconds and all is well!

AMAZING! Thanks for the tip!!!

Thank You. It worked. The Microsoft support site was useless.

After trying new updates of both Vista and anti-virus software, and almost re-installing Microsoft Office from scratch, I came across your suggestion. Thanks so much, it worked like a charm!

OUTLOOK.EXE /resetnavpane worked like an absolute dream for me – excellent advise. THANKS !

Thank you, brilliant!!!!

That was the quickest problem-to-solution ever. Thanks very much. Less than three minutes from encountering the problem to finding your solution and fixing it.

thanks so much…works on Vista and XP…

Thank you for sharing! I didn’t even have time to get all worked up and upset before outlook.exe /resetnavpane did the trick :)

THANKS!

Worked like a bomb :D

Worked instantly! YEAH

holy crap it worked right away i tried for hours. thanks so much maybe you should get a job at microsoft and straighten them out too.

Many thanks – spent hours like other people, my problem started after Microsoft did a upgrade! going back to the restore point and inserting original Outlook disk and running “fix” did nothing, just searched for “outlook.exe /resetnavpane” double click and it was fixed.

simmply highlite and copy outlook.exe /resetnavpane
click thw windows icon in the bottom left of your screen and paste outlook.exe /resetnavpane
into the search box at the bottom then hit the enter key

job done

Pascal. thanks loads. great solution.

You’re awesome. THANKS A LOT!

Worked!

I did try it in Vista; I assumed that I had to use an elevated command prompt. After I ran it, an empty profile came up (aah!!).

However, it turned out that was admin’s profile; not the user’s profile.

Once I ran it on a non-elevated prompt everything worked perfectly.

Cheers!

brilliant – thanks – this error occurred following Microsoft updates automatically installed yesterday. I had been considering trying a system restore so really glad I found this.

Simon – THANKS. That worked a charm! These “idiosyncrasies” are dementing.

Bang on!!!! instant fix, great to see people that know how to fix things and not bogus MS fixes!!!

excellent solution. Like others my problem started after an auto update on the 16th August. I was about to threaten my computer with a screwdriver when I found your tip. Thank you very much.

Hi, Thanks the fix worked a treat! However i have to run “outlook.exe /resetnavpane” fix everytime i want to start outlook. Is that to be expected? Is there anyway i can do a ‘one time’ fix?

Thanks

Great – got me going again on Outlook 2008 on Vista Ultimate 64.

Many Thanks

HOW: you shouldn’t have to do this more than once… after running the command, the regular icon should work just fine.

Hi Pascal Roy

i keep having to run the command to open outlook, which then works perfectly????

thanks for the help

We’ll after spending 2 hours on the websites I finally found this one.

The key to getting the “outlook /resetnavpane to work is that you need to first be in the right directory on your hard drive: Here’s my recommendation:
1. Launch RUN
2. type CMD so it puts you into the DOS screen
3. Change directories till you get back to the root directory by typing cd c:\
4. then change directories till you get to your Microsoft Outlook folder. On my vista PC that was: c:\program files\microsoft office\office12
5. Once you’re in the right office directory then type: OUTLOOK /RESETNAVPANE

It should launch your outlook and you should be good to go.

Thanks for pointing out that you need to get to the correct directory before this command works.

Cheers

You are the man… Awesome workout!!! Excellent. thanks.

Many, Many thanks, for this, having spent over 6 hours scanning and fixing the PSTs OSTs etc, this just worked!!!

Thanks
J

found your solution and worked instantly thanks

Great Information!!!!!!! I was also having the same problem with Outlook and was ready to do a reinstall. Thanks again!!

Great!!!! It worked for me, many thanks!

Thanks for the great information. It works fine but I face this problem again and again.

I am an IT guy and we have this problem in 3 out of 100 machines. When they get the message, “Cannot Start Microsoft Office Outlook. Cannot Open the Outlook Window. Corrupted XML file”, they call me and I use the /resetnavpane switch. But when they restart outlook or restart computer, this problem re-appears. How can we fix this permanently?

Please help. Thank you.

Aneesh: in the cases where the problem re-occurs over and over, it may be a problem with the user’s profile. You could try to re-create the problematic profiles to see if that will fix your problem permanently. An easier fix, but one that is not really a solution. is to create an icon with the resetnavpane switch and have your users click on that icon to start outlook everytime.

I sm still facing this problem with the following message:
>>Cannot start Miscrosoft Office Outlook. Cannot open the Outlook window. The set folders cannot be opened. The information store could not be opened.<<

Please help. Thanks

Thanks mate it worked first time.

Worked first time. Thanks!

Pascal: I created a new profile but the same problem happens when he restart outlook! Is this a virus/worm? So create an icon with resetnavpane switch is the only solution? Thank you.

Thanks a lot. Fantastic solution! I was about to re-install my whole office suite!

I couldn’t work out why it wouldn’t work until I saw that I hadn’t included the space between the ‘e’ and the ‘/’
Immediate fix, thanks v much

Brilliant – this worked a treat for me – NB , as previous messages have stated when in the ‘run’ command you need to ensure the /resetnavpane is outside of the speech marks

Saved me from running Diagnostics and a reinstall. Thx so much!

Thanks alot, worked instantly.
No problem at all.

Thanks alot, worked instantly.
No problem at all.

thank u been on this problem for 3 hours

I’m having the same problem that Dejan is having. When I first tried outlook.exe /resetnavpane, it opened outlook, but it wouldn’t send receive. I closed Outlook and when I tried to open Outlook, I got the same original error message, so I ran outlook.exe /resetnavpane again.

When I did that, the Outlook window opened for a second and then I got the message, “>Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set folders cannot be opened. The information store could not be opened.”

Please help!

Thanks. Problem solved in 5secs. Have kept this website in my favourite list.

Legend

Directions for the less sophisticated (like me) and on a Vista PC with office 2007.

Check your outlook shortcut target by right clicking on the icon and on the shortcut tab you will see the Target line (yours may be different than mine). This is what is in my box including the quotes “C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE”. Go to the program start button and in the “Start Search” box type “run” and the command prompt icon with run next to it, select that or just hit enter twice.

On the command prompt black screen Type the follwoing (enter your shortcut target here, use cd and a space first to change the directory) cd C:\Program Files (x86)\Microsoft Office\Office12\ and press enter

Type outlook.exe /resetnavpane

Outlook will launch and you are done!

Perfect! thank you for publishing this solution. Really appreciated.

Another big thank you! Worked right away!!

Thanks man i av been struggling since morning to get ma outlook running searchde high and low but ur solution worked like a charm…

cheers

Thank you so much! I use my outlook for my work emails on my personal laptop, and I was freaking out! Your posting really helped!

Insane. I had doubts this would be so easy, but it was. All e-mails intact, and it immediately began receiving new ones. Thanks much!!

Outlook started fine with this fix but all previous emails and settings are not there, hope I havn’t lost everything.

Thanx alot, you saved my day….. :)

Genius. Thank-you!

It worked for me man, thanks a lot

bless u

A big hug to mate

Thanks heaps,you have saved my computer from becoming a boat anchor.

great fix, first time, thanks very much.

Huge thanks…..you should be on commission at Microsoft.

I have no tolerance left for anything IT related or anyone who works in IT simply due to gross incompetence and there ALWAYS being some issue.
Thanks – if you do work in IT – come work for me.

Pat, let’s see what you have to offer ;-)

Wow, this worked instantly! Thanks so much!

Thanks very much for this fix – I don’t make a habit if replying to forums like this – however, this was so useful I wanted to let you know how much it is appreciated – it is only with people like you sharing your expertise that people like me get by – especially with this problem, as Microsoft wouldn’t help as I couldn’t find my product number (as Outlook wouldn’t start!). Thanks very much, Duncan

Thanks a lot, this fixed Outlook for me too. Thought it was a problem with the VPN and spent nearly a day messing about with the configs! :(

Thank you very much it worked within seconds.

Pascal Roy, I think I love you!

Thank Man! It works!!!!!

I like many others have spent an absolute age going through all the Microsoft options to get Outlook going again, and of course, none of them worked. Just ran the prompt and it worked instantly, great stuff, thanks.

Same here, tried every tricks in vain before jumping into this post and poof, everything’s back to normal.

You’re absolutely amazing, pal!

Thanks & peace to you.

Man this worked like magic. thanks a bunch

Wow, thank goodness this was my first stop…. Fixed it in a jiffy!

Brilliant. Worked immediately. Agree, glad it was my first stop. Thanks

I am very impressed & grateful!!
worked 1st time & that’s not happened
in a long time, remarkable.

You rock. Thank you soo much. Life is good.

Great Fix, Thanks

Fantastic. This has got to be a first I found something on Google that actually works. Thank you

What can I say, after so many fantastic comments. It worked like a charm, luckily I didn’t waste my time on the other “solutions” I saw.
Thanks Pascal!

People like you make Internet a better place!

————————————————–Hire a Freelancer for your Web Development Solutions.
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Worked!

eu nao consegui, tentei de tudo mas o meu correio electronico nao abre a mensagem permanece… ja estou de cabelos brancos… Me ajude por favor.

LEGEND, this happened before and I repaired the path via outlooks suggestions but had to refill my contact reconnect my blackberry…all very time consuming!!

This way was instant!

Thanks….this is third time this has happened over the last 2 months. I have now saved the path to a doc, so I do not have to google it everytime.

thanks again

I have this:

Server: Exchange 2003 running on SBS Server 2003

Clients: 1 x Outlook 2007 running on Vista Ultimate. 2 x Outlook 2007 running on Vista Business.

When connected to the server works fine.

When disconnected Outlook won’t start and displays the error (for absolute clarity):
“Cannot start microsoft office outlook. Cannot open the outlook window. The set of folders cannot be opened. The information store could not be opened.”

Having tried the outlook.exe /resetnavpane solution above, when disconnected, it now comes up with a box first: “Microsoft Exchange is unavailable. Retry, Work Offline, Retry” options. Choosing Work Offline it then redisplays the error above (again for clarity): “Cannot start microsoft office outlook. Cannot open the outlook window. The set of folders cannot be opened. The information store could not be opened.”

Have tried both using the normal outlook icon and also running the outlook.exe /resetnavpane when disconnected each time but neither work.

Seems this solution won’t work for us. Any other ideas anyone please?

Many thanks
DS

hello… thanks for the nice tip..

I would not regret to use it.

The fix worked for me using Vista Home Premium 64x edition.
Make sure you change the directory in start–>run–> cmd
cd: C:\Program Files (x86)\Microsoft Office\Office12

Only then invoke the outlook.exe/resetnavpane command

B-R-I-L-I-A-N-T !!

Worked like M-A-G-I-C !!!! Thanks!!

Thanks! I changed my dpi back to 100% and I got this error. Now it works fine again.

THANK YOU!

Thank you!

I tried everything said above. Still its not working. Iam getting the same error message

can you walk me through this from the desk top. Im using xp pro and office 2003 xp

I love the simple answers :-)

You deserve a knighthood for solving that one for me! Thanks a lot!

You hero you!

It worked perfectly. Thanks !!!!

Many thanks!!!

It worked for me too.

Thanks, worked for me.

Thanks for that, worked a treat :)

Thank You! Thank You! Thank You!

Solved my problem instantly…and my upset stomach thinking I may have lost my data…Yikes!!

I keep having to run the resetnavpane to correct Outlook 2007. Do you know what could be causing the fault in the first place ?

Thanks

Worked for me too!

Thanks a million!

Dan

Thanks so much! I really appreciate you thinking to let everyone know!

Thankyou very much. This worked a treat!

Hey, also thanks from my side! I just got this message this morning and googled it. your suggestion came up on top…
THanks so much for saving me a lot of hassle!
All the best from Australia!
Marc

Well it got outlook 2007 working again but….. all of my data has disappeared, contacts emails everything, eeeeek. Major panic. can anyone help with this

My message is: “Cannot start Microsoft Outlook. The information store could not be
opened”
I don’t use Outlook! I use Thunderbird and just recently this message pops up! Any answers please

YOU ARE MY GOD !
thank you !!!!!!!!!!!
worked in 2 seconds !!!

Thankyou so much, worked a treat :)

THANKS!!!! been annoying me for days, even moved to thunderbird

I really needed to get info from my old messages! Thank you! thank you! thanks you!

cheers – first google search – tried this worked straight off ta

thanks so much for this, what a simple fix

The resetnavpane did not work for me. Still getting the same error.

Ran the fix from the original install disc and still nothing.

Re-installed, still nothing.

Any other ideas?

Wow! I also wish I’d found your advice sooner. Would have saved me an entire day of uninstalling and reinstalling applications.

Followed simons post 15th Aug 2009
Appears to have worked OK, haven’t restarted yet (fingers crossed)

Hello
I have found this fix but seems I have to do it every time I start windows so it turns out to be a temp fix any idea for a long term fix?
Win Vista outlook 2007
Thanks
Bud

I was just about to reformat my drive, when I came across your post. Thanx Dude!!

Thanks – worked like a charm!

works great for me too,
thanks

Thanks a lot for this post. I helped me imediatly.

Thanks also from my side. This problem appeared out of nowhere and got fixed within minutes thanks to your hint!

That was so simple, worked instantly. Many Thanks.

Thnx mate…

U made ma day…..

u did save ma whole day……

Thanks! Wish Microsoft were smart enough to add this to their help page!

Great – thanks for the tip, I will get a good nights sleep tonight.

John
Isle of Man

Thanks a lot!. Worked great for me too!

going like a boeing, it worked.

Thanks for the advice, worked first time and helped to save some time

Thanks!!! works like charm!

Thanks. I had tried deleting registry etc but problem continued. Your solution restored my Outlook but all messages before this week have been deleted.
Any solution?

Brilliant!! I had looked all over for an answer. Microsoft’s own advice was well off the mark.

Thank you very much!!

Perfect! Hey — I just cut/pasted it to the Start Run command and ran it. Worked instantly. You’re a genius!

Thanks a lot, worked like a charm.

Thanks a million for this simple fix.

Thank god for google. wasted hours on mircrosoft help and diagnostics were as useless as always then stumbled across this.
thanks for the quick and easy fix.
windows update in vista stuffed up my machine. time to turn updating off

many thanks !

Ah, Thanks dear! you have saved a lot of time…… Really appreciatable

Many many thanks – worked perfectly. One good turn deserves another -
Completely different but almost as annoying – Moles….
try this site

Cheers

THANK YOU SOOO MUCH!!! I am a college student, and I didn’t have access to my email for a couple days…and it was VERY hectic not being able to access it. I tried calling Microsoft, and they were very rude and refused to help me unless I paid a $80 fee!! Screw that!!
I am soo greatful I found this website!!

Thanks a lot. Its much better than changing registry as given on Microsoft site.

Thank you very much for the information! I have know stopped cussing at Outlook for the time being.

Thank you very much… very grateful that this was the first I looked through!

Thanks, when outlook refused to start I reckoned on a registry rewind or long morning scratching about.
Fixo pronoto.

Many thanks,
I thought I was in for another long painful trawl through google, but came upon this straight away and fixed in seconds.
Owe you a beer,
John

Hey, I know this seems to be a permanent solution for many, but whenever I restart my computer, I have the same problem.

It’s getting annoying having to run this script every time I turn on my computer. Do you know any possible solutions for a recurring problem like this?

I cant believe after a month at sea without outlook and trying every solution via the MS website that a 5 minute fix under your direction that I could be up and running again.

Thanks for the help!!

Where do I reciprocate?

Respectfull Submitted,
Rick Sundance

You’re a hero. Thanks so much!

Legend. Thank you! Now to get that 30minutes of my life back from Microsoft lol

Many have said it already, but again thank you – an instant cure after a couple of hours of messing around!

brillliant – you are my hero

Thanks so much for this fix. After several frustrating hours on and off the last day or so with unsuccessful scripts, registry adjustments, etc, I finally realized that there was a SPACE between the outlook.exe sand the forward slash (/)resetnavpane.
This is a testimony to the KISS principle. Thanks again!!!

Worked for me perfectly too, was going beside myself.

Thanks a lot.

THANK YOU! Thank you for posting this – enabled me to overcome a major panic when Outlook wouldn’t open. Worked like a charm, thank you!!

brilliant! thanks

Thanks a bunch… what a star!

I have windows 7 and outlook 2007 and this fix did not work. any other ideas?

Greatly appreciate any feedback.

Matt

Worked for me ! Thanks !

Man, you rock. :o) The first line in Google and works perfectly. I thought I would need to reinstall the whole Office. Thank you very much for this post.

Amazing! Many thanks

Perfect, worked first time. Just ran outlook.exe /resetnavpane from the run command, Thankyou Regards

Worked a treat. Many thanks – was just about to go reinstall having spent an hour plus failing to get anywhere with Microsoft’s “solutions”.

Thank you thank you thank you! Worked perfectly, everything is intact.

Like everyone else, I’m SO grateful for your guidance and expertise – enabled me to have a relaxed evening. Best wishes for you.

Graham

Thanks very much, worked a treat!

Mate, you’re a champion! I was getting so frustrated with all the other solutions not working.
I don’t think I’ve ever seen so many positive responses.
How come Microsoft don’t mention your solution.

you are a star, thankyou so much

I had the problem after desinstalling MacAfee and thought it was connected to that. Your run: outlook.exe /resetnavpane
it worked immediatly !!!

Thanks a lot !

Mi

Thanks so much! I’m glad I remembered my DOS commands – you are wonderful!

give this man a medal – worked first time and saved so much hassle….

Yes – thank you! I was so frustrated and nothing was working and just ran what you suggested and it worked instantly. Thank you.

Damn, you are my Hero.

Office 2007 SP2 on Windows 7 Pro.

I’ve had the problem for 3 days and I was contemplating a reinstall..

Used your method and it’s now fixed!

Thanks so much.

Oh..for other people who might be troubled to run outlook with the additional argument…

Best to create a shortcut to the outlook.exe, then edit Properties of the shortcut. Place the /resetnavpane after a space after the double quote of the regular outlook fully qualified path.
eg. On Windows 7:

“C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE” /resetnavpane

Can I just add another thumbs up, it worked on our Vista, Office 12 (2007) installation just fine.

Thanks,
Ian

It seems as if you have a gift that keeps on giving! Thank you so much for this solution. This had the potential to become a major headache… but your post kept me from going there.

Thanks again.
John

This works brilliantly, even with Office 14 . Thought MS would have sorted this out by now – but it’s profits rather than perfection as usual

Thanks

DW

Working, Many thanks!!!!!!!!!!

thanks…worked immediately…you’re the man!

This is excellant, just wish id gone to this link earlier to save me a heap oftime also.

Godsend……………..

Outstanding

thanks very much for sharing! and yes… you have saved me from two days of distress, my wife was makiong my life miserable !

thanks!

Thank you a lot – i owe you a beer:)
Office 2007 SP2 12.0.6425.1000
Win XP SP3 with latest updates up to 12/2009

hi there,

Two thumbs up from me, it worked like a charm.

had done this a while back and it worked…had the problem again and found this post, tried it…no luck…scratching my head for quite a while and by chance checked task manager and found an “outlook.exe” process listed even though I didn’t have outlook running. So I killed that process…ran the command prompt and voila, outlook started up with the default settings for all the folders were back.

Mike

Hi Pascal,

Absolutley Brilliant, worked like a charm
Thanks alot

Thanks a lot mate, worked like a charm

Got the error message for the first time ever this evening, found this page, typed the command in the “Run” box (not a command prompt), and Outlook started up just fine. Thanks!

God bless the Internet, huh?

Worked first time on Windows 7 HP 64bit.

Cheers!

FANTASTIC! I join the vast list of grateful users who have recovered thousands of emails and other data.
By the way, I just ran the command in the ‘run’ command box without bothering to change to the outlook directory. It worked just as well.

Yes it worked, got back into my outlook, however now send/receive is throwing me errors and not downloading emails
can you also help with that you brilliant man/woman??

Great stuff (maybe the ones having problems letf the space in between e and /. One little problem – all my data has gone. Regards Dennis

Pascal you are the man!!! This works perfectly and quickly.

I am definately going to inform my IT Support team you saved us time!

Thanks

Thanks a million worked first time,was thinking would have to reformat the entire pc.Thanks to this solution saved lots of time.

Wow. I wish everything was this easy! BIG THANK YOU for sharing :-)

Great tip! Perhaps the Outlook team could run that internally instead of throwing the error message.

Booyeah! Worked like a charm. Glad I didn’t follow other websites which instructed to create a new profile … I knew it was something simple. Thanks!

Roy,

Many thanks bud. This saved me! You’re a star.

Gary

You are a good person, thank you Kindly

That was the simplest way to solve. Thanks man!

depends on what the errors are.. I will need a little more details than that!

A simple solution which works. Would that manufacturers’ software support teams would employ people to provide that type of fix. Many thanks.

Great worked for me. Thanks.

Thank you!

You saved me from a lot of timewasting and frustration.

ps: Why the hell are we using Microsoft products anyway?

You are a genius. Instant fix :-) Thank you!

I tried outlook/resetnavpane and it worked. The problem is that I’ve now lost all my old emails. Is there any way I can get my old mails back?

Thanks!

Thanks a lot. Works!!!!

Brilliant solution. Thank you. I just clicked Start > Run, pasted outlook.exe /resetnavpane into the “Open” field, and clicked OK (on XP).

Hi,

This fix works for me but I have to do it rather frequently – about 3 times already this week.

Any idea what I can do as a permanent fix? I have tried to re-install outlook but this didn’t resolve the problem.

Cheers,
Steve

You are my hero! Thank you!

worked for me! thanks

Thanks a lot. You’re officially the top banana! Worked a treat.

I can see you’ve helped a lot of people including me – I thought i was in for a long night to resolve this one, thanks a ton.

Mate you are CLLLLAAASSSS… I am a top rookie who didn’t even know how to access ‘RUN’ but from everyones enquiries and your answers it allowed me to get it working again. Thank you!

THANK YOU! Worked in 2 seconds! There is a special place for you in comuter heaven!!!

Thanxxxxxxx
Had the same Pb with a client on a TSE (was getting crazy to have some users working and others not for no reasons ;-)

Great work thanks mate

THANKS!!!!!!

Absolutely brilliant … thank you. Microsoft is worse than useless!

Wonderful!! It worked instantly for me too – thanks a lot!!

Thanks! Your the man!

THANK you so much! You just saved me hours of wasted time on solving this problem … your solution worked instantly!!

Worked first time MANY tanks

Just wanted to add my thanks to the long list. Was just about to uninstall/reinstall office and restore pst from backup but decided to do a quick google first. Glad I did! Saved me lots of time and lost emails. Cheers.

Thanks – 5 mins and this was fixed.

SUPER especially as the “official Microsoft Solution” did not work

I’d just like to say my boyfriend is completely computer illiterate, and he typed in those magic words and it completely fixed his outlook.He hasn’t stopped going on about for about 3-4 hours. Really appreciate your help and i hope you are very well =].

Thank you so much for posting this! This worked for me but I had to run it from the command line C:\Program Files\Microsoft Office\Office12\resetnavepane.

I made a mistake this is what I typed in the command line C:\Program Files\Microsoft Office\Office12\outlook\resetnavepane

I made a typo C:\Program Files\Microsoft Office\Office12\resetnavpane. I accidentally typed resetnavepane. I’m just trying to be helpful in case some people don’t know that sometimes you have to type the path that the file is in.

Fantastic – great effort and thank you for this – solved a headache for me

Hi, you’re amazing, it works! Saving me from over 5 hours’ fighting, oh, can have a relaxing weekend! Thanks so much! A wonderful weekend to you, genius!
Lynn from China

Thanks man, works just fine
Cheers

100% works.. had me tearing my hair out.. TY

Not working for me. I’m getting the same error message “Cannot start Microsoft Office Outlook. Cannot open the outlook window” .. I’ve tried the suggestion typing outlook.exe/navpane multiple times with no result. Restarted and tried again – no luck. Also tried typing outlook/navpane too – no luck. I’m running Windows 7

I’m having no luck with this. I’m getting the dread error message “Cannot start Microsoft Office Outlook. Cannot open the Outlook window” I’ve tried the typing “outlook.exe/navpane and outlook/navpane” After typing that into run I get the error message “Window cannot find …make sure you typed the name correctly and try again. I’ve tried multiple times – restarted and tried again – still no luck. Any other suggestions?

i would also like to say thanks had me worried for a time

Thanks a lot Works excellent.

As u said , you saved me hours.

WOW! Thanks!

Saved my day!

As with so many other users here, this worked first time from the start/run command line option. As with so many users here, I am really grateful you took the time to post. I have been looking at all sorts of time consuming options and have tried repairing installations amongst others. None of these worked but yours did. Just wish I’d read a few more articles before trying to sort it as yours was a few down the list. I could have saved an hour plus !

WOW!!!!
Thanks you very much….
It works for me too…..

I cannot get outlook.exe /navpane to work. It comes out with the same error message as when I try to open Outlook. I am so pleased that you have helped so many, but feel I am missing out somewhere.

Well thanks.
It did work for me but now I have lost all my saved emails and contacts. Does anyone know how to get these back?

Tried the microsoft solution – that lost all emails ( of course they werent backed up !)

Tried this solution and bingo – instant success – Thanks heaps !

Thank you for that. Fixed it within 5 mins of initial problem.

Thanks Ray. You rule. Saved me hours. I also found that Microsoft article first.

Debbie: I notice you have not put a space between .exe and /res. Try copy and paste command directly from the article above and paste into the ‘run’ command box

Bravo!!!!…thanks a lot, you saved my life.

Quite Brilliant worked first time thank
you

Awesome! Thank you!

Wasted my whole day trying to get my outlook working without any result. Don’t know why I didn’t googled the problem in the first place, this solution worked on the ery first attempt

Hi
Worked instantly.
Thanks you saved me a lot of time.

Alhamduillah its is working , thanks a lot

Amazing…I’ve been trying for days to get Outlook to work, and within seconds you have given me the solution…thank you soooo much.

Thank you very much!!! You are awesome :)

Cheers, Saved me hours of hunting, I was just about to try the microsoft solution then saw your suggestion :-)

thank you thank you thank you, so simple

Wasted hour on this problem then saw the fix
outlook.exe /resetnavpane
works instantly

Thanks

thanx buddy..you the man. I wish everyone were like you in this crazy world…all the best wishes to you and your family.

thanks again and peace

Thank you very very very much!!!

you are awesome, this was such a simple solution and has saved me alot of time!!

PERFECT!! Thanks SO much for this. Clean, simple, working answer. What more could we want! :)

Seriously, thanks.

thanks alot – it was a great tip and saved me alot of time

thank u;
u saved my life :)

Thank you, it worked perfectly. I had to enter the full path for outlook.exe, though:

“C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE” /resetnavpane

Perfect!

Thank you very much for a “simple” and perfect solution for my Outlook to open again.

Thanks mate! This happened before and I had to reinstall – lost all my emails but your solution worked great!

Thanks

:)

Where do i put this command line? outlook.exe /resetnavpane
Thanks in advance!

Thanks…..It worked instantly …Many thanks

Thanks a lot, mate!:)

God bless you! I was about to trust the MS ‘knowledge base’ article but then something in me prompted me to open your page in google search results and it worked smoothly! Thanks for saving me all the trouble.

You are the man. Saved me the hassle of opening up a ticket with IT. Thanks!!!

OMG was stuffing around for days wondering how to fix it and found nothing ….. Finally came accross your solution and it worked first pop and even opened faster than when it was working ok.
Am not very good with computers and wasn’t sure how to run the outlook.exe /resetnavpane command then worked out to go to start – run and then paste the command and enter.
No loss of information or contacts or nothing ……. FANTASTIC and many thanks !!!

thank you for your insight. i too started receiving this message and no one seemed to know what I was talking about. tried reloading office 2007 – did not work. tried restoring to a previous date – did not work. your guidance WORKED.

you do have to make certain that you include the spaces before and after the / or it does not work….

outlook.exe /resetnavpane

Fantastic fix! Pity Microsoft can’t publish simple solutions like this. Owe you a pint mate!

Thank you very much it saved me a bad headhacke

Great tip, bur I must use this command every time I start Outlook, what is the problem?

Worked a treat, many thanks :)

Thanks great tip worked straight away

Thanks Worked straight away

Awesome! It worked! Thank you very much!

Wow, I am really not an IT person but your solution is fantastic! A big thank you for sharing it with us…

Wow! Good work, thanks! Why can’t a multibillion corporation like Microsoft provide its users with the right instructions? Thank God for people like you! Cheers

Bril! thanks man, big help to me too

)-]

Thank you! Very much.

Finnaly found the solution, i had been searching for while but didn’t works. This is really help me out…

Thanks a lot!

Thanks man…Worked for me too.

you, sir, made my day. thanks a lot!

You helped so many people without getting anything in return. However small, if more people exercised this positiveness – the opposite of starting a malicious virus, the world would indeed be a better place. Thanks for your help.

I have used the reset successfully a few times but I have to use it each time I reboot. How do I fix Outlook so I don’t have to run the reset each time?

Thanks

That was great advice & worked fine. Judging by all you comments here, this is a wide ranging problem for users. Thanks so much !

Put me out of my misery.
Thank you Thank you very much.

I couldn’t do it at first because my Windows 7 had the Run… command hidden. To add it to the Start menu, right click the Start Button, select Properties, then Customize…, then scroll down and check the Run Command box. Click OK twice. Now whenever you click the Start Button, Run… will be on the menu.